We have all heard the stories about employees who take their companies protocols too literally that they create dangerous situations, such as; refusing to heat a bottle for a newborn mother or not providing a glass of water to a choking child. These stories are horrible and create a social media frenzy.
Social media can literally have an employee raked over the coals in a public forum.
We often hear about the companies who create major public relations "faux pas," but we rarely hear about the companies who go beyond of the call of duty when it comes to helping others.
Recently, I had a harrowing experience and it made me realize that there are still some business owners who have integrity.
My husband and I drove to Montreal from up north, which is approximately an hour and ten minutes in total. Fifteen minutes away from Montreal, the car decided that it was no longer going to go at highway speeds and we were driving at a dangerously slow speed. Thankfully, we managed to get the car off the highway to a garage. The garage informed us that in order to fix the vehicle they would have to replace the entire engine. We decided that it was time to put the car to rest. It was thirteen years old and had served us well.
This was a task that was going to be a tad bit more difficult than we realized. It was Saturday afternoon in the middle of a snow storm and there was no way we could leave the car parked at the garage overnight, the snow plow would not be able to see it, is what the garage explained to us. It made sense, even though it was not what we wanted to hear at that moment.
Panicking, I called as many tow truck drivers as we could find. Unfortunately, they were all too busy with the snowstorm as it was. Finally, after explaining our rare predicament, one driver gave me a number for a scrap yard friend of his. As luck would have it, the scrap yard guy was still available for one more pick up. We not only got our trucked towed, he paid us for it! What started off as a good day, gone wrong had turned out not so bad.
We got on a greyhound bus heading for home, and as luck would have it, the bus broke down and had to return to the terminal. My husband and I simply laughed and thought, at least we will get home some time today.
Looking back at how stressful that day was, we consider ourselves very lucky. Sure we lost the car, but we gained something more important. That first tow trucker driver did not have to provide us with that number, and the scrap yard guy did not have to pick up our car on a Saturday, let alone pay us for it, all in the middle of a Montreal Snow Storm. They were truly my heroes that day. I am not sure it would be prudent to mention who they are and I would not want them to get in trouble, suffice to say they know who they are; thank you!
I can only imagine how horrible the day would have gone, if my husband and I were stuck having to push that car to some other spot and stayed in the city just so we could scrap the car come Monday.
In the end, we got the car towed, some money in our pockets, the only thing I did not get to do was go to the SKY Spa, which is what we were driving into town to do. I had planned to take my daughter to the spa for a nice relaxing massage, how cruel IRONY can be!
The Sky spa never responded to me when I asked them not to charge my account for it, so I must assume they did. That part is not so great, it was a gift.....