Crucial Conversations are a form of dialogue (talking with), not monologue (talking at) – and they can transform the way Millennials and Baby Boomers work together.
How, you ask.
BY ORGANIZING CHAOS
People live in an unending, bending, twisting, turning, loopy mix of experience – or chaos. They organize chaos by 'making and sharing meaning' between and among.
Without meaning, life is doomed to ghost-like conversations during which not one person is aware of, understands or buys-into WIGO (What is going on?). Apparitions abound (although they look like people) and nothing gets done.
No Shared Meaning = Monologue (Talking At) = Sans WIGO = Fettered Results
Yes Shared Meaning = Dialogue (Taking With) = Avec WIGO = Unfettered Results
Once ‘meaning is shared’ and ‘talking with’ becomes the norm, Crucial Conversations begin to happen – here, there and everywhere. (It’s not as hard as you think – but, it does take FOCUS...a whole other story -- ask Daniel Goleman).
The basic elements of Crucial Conversations are five-fold: G R I D S
- Good Intentions
- Right Questions
- Intimate Conversations
- Deep Reflections
- Smart Decisions
How do you have a Crucial Conversation, you ask?
Next: Crucial Conversations 3
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