If you are looking for a place to enjoy Chinese cuisine in the heart of Atlanta, the Grand China Restaurant is the place many residents will recommend. This restaurant has been serving up their Asian specialties since 1978 and continues to thrive today. Grand China Restaurant offers a broad range of Asian dishes ranging from traditional Cantonese to Pan Asian. And while the Thai entrees have received mixed reviews, most customers agree the service at the establishment is some of the best for any Chinese restaurant in the Atlanta area.
From the Top Down
First-rate customer service normally doesn’t begin with the service employees – it begins at the top ranks of the company and works its way down. Grand China Restaurant is a perfect example of this concept. Most of the customers writing reviews for this business had a personal encounter with the restaurant’s owner because the owner tends to circulate the dining room, greeting guests and soliciting feedback on their experience. Customers referred to the owners, as well as the rest of the staff, as “friendly and helpful,” on the majority of occasions.
When your upper management has a focus on customers, the rest of your staff is more likely to follow suit. It is one thing to talk about customer service, but if you show your employees what you expect your service to look like, they have a better idea of the expectation. That means managers – and even owners – need to get out of their offices once in a while to interact directly with customers on the floor.
About Grand China Restaurant
The Grand China Restaurant is owned by K.C. and Tse-Chih Chang. The couple opened the Grand China Restaurant in 1978, after selling their first successful establishment, the Panda Inn, also in the Atlanta area. Since they have opened Grand China Restaurant, the owners report they have served customers from around the globe. They also have enjoyed rave reviews from local publications like the Atlanta Journal-Constitution, Atlanta Magazine and the Atlanta Business Chronicle.
The restaurant serves both guests coming in for an authentic Chinese meal and special events, such as corporate gatherings and wedding receptions. One customer raved about the service she received for a wedding reception she hosted, which she reported was an excellent value for the money. The establishment also advertises that it does catering throughout the Atlanta area. They offer special packages for birthdays and anniversaries as well.
Big City Business, Small Town Appeal
Customer service in a big city can be a challenge, with many different customers to serve daily. The secret to building a loyal clientele, even in the face of stiffer competition, is to connect with as many customers as possible on a personal level. The Grand China Restaurant strives to do just that, with the owners coming out of the office and into the dining room to interact with guests. Their personal welcome on the business website adds to that personal touch, making customers feel as though they are getting their meals directly prepared by K.C. and Tse-Chih whenever they come in to visit.
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