In response to a customer’s complaint that Subway’s “footlong” sandwich was less than a foot long, the company released an official statement addressing the issue according to Fox 8 Cleveland on Jan. 19.
The uproar over Subway’s famous sandwich began earlier this week when an Australian customer measured his sandwich and found it lacking by an inch. A missing inch has been known to cause concern in other areas of life but the area of sandwich length has never been one of them.
The dissatisfied customer posted his comments on the company’s Facebook page and soon others began noticing the missing inch and posted their own comments causing an uproar.
Subway’s initial response indicated that the incident was an isolated case. However, the company has since released another statement taking exception to the “footlong” term as strict measurement of its product. According to Subway Australia, the “footlong” is “a registered trademark as a descriptive name for the sub sold in Subway Restaurants and not intended to be measurement of length. The length of the bread baked in the restaurant cannot be assured each time as the proofing process may vary slightly each time in the restaurant.”
Hopefully folks will give an inch in the matter.
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