It's critical that you, as a business leader, understand the real reasons employees leave your company.
To do that, you need to ask specific questions that may not be ones you currently include in your exit interviews.
Fortunately, Richard Finnegan, shares in his book, Rethinking Retention in Good Times and Bad, four key questions you should include in your exit interviews:
- Why did you decide to leave us?
- Of all the things you've told me, what is the top thing that caused you to resign?
- It's great that you've found such a good opportunity, but why did you look?
- What one thing could we have done that would have caused you to stay?
Your goal is to learn the most important leave reason rather than learn which three or five things contributed to your employee's decision to leave. The four questions above will help you learn the most important reason.
Finnegan has worked with many of clients across six continents on employee retention solutions. These have included Sprint, Hilton, The Hartford, GE and Johnson & Johnson.
He is also a featured speaker at the Society for Human Resources Annual Conference and Exposition each year, and presents at events sponsored by the:
- Conference Board
- American Society of Training and Development (ASTD)
- International Customer Management Institute (ICMI)
- Kennedy Information
- American Bankers Association.
His articles have been published in journals including Human Resource Planning, Call Center Magazine, the ABA Banking Journal, and The Economic Review.
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