Skip to main content
  1. News
  2. Business & Finance
  3. Industry

What's the buzz: The customer service week in review – 14-02-22

See also

What has happened in the customer service industry in the week ending February 22, 2014and what people are talking about.

The Happenings

Promero Partners with CallMiner to Provide Market Leading Speech Analytics Solutions to Customers -- Through the alliance, Promero and CallMiner customers and prospects are provided the combination of expertise from the on-demand call center software and managed services company (Promero) and Eureka, CallMiner’s speech analytics platform.

NEC Launches UC for Business 7.0 -- NEC’s UCB 7.0 release has new campaign tools for customers using Microsoft Lync. In addition, Release 7.0 delivers a full suite of enhancements that includes: increased agent involvement, surveys and customer feedback channels, Redundancy

MedTel Services Releases Workforce Optimization Suite Voice Recording Solution – The suite enables the recording of multi-media interactions, such as email and chat, across mobile and fixed devices from an unrestricted number of locations. This procedure can be carried out over a variety of network configurations, including VoIP, TDM, and hybrid telephony.

DATEL Software Solutions Announces New Contact Center Software Release -- Release 8 will bring several key new features to DATEL’s contact center management solutions, including web-based live views, greater customization of features and a quick installer.

Platform28 Announces New TCPA-Compliant Manual Calling Solution for Outbound Customer Contact Centers -- New rules that went into effect on October 16, 2013 significantly changed how companies make outbound calls to consumers, challenging organizations to handle outbound efficiently while staying compliant with changing rules. The Platform28 TCPA-compliant outbound solution maintains separation between the automated dialer and the manual calling solution, allowing customers to ensure compliance.

The Talk

35 more tips to improve your contact centre strategy – Call Centre Helper

5 Ways to Offer Social Customer Service With Facebook – Social Media Examiner, Jim Belosic

1-800-Flowers Botches V-Day Deliveries, Shines in Twitter Customer Service – MoneyTalks News, Krystal Steinmetz

Anatomy of a Social Customer Service Rep – Off Center Blog, Greg Levin



  • Mt. Everest avalanche
    Disaster strikes Mt. Everest as at least 12 people were killed in an avalanche
    Watch Video
  • Most Earthlike planet discovered
    The Kepler telescope has discovered the most Earthlike, possibly habitable planet yet
    Space News
  • Easter crosses create debate
    Easter crosses spark a debate of separation of church and state in Ohio
  • Chelsea Clinton is preggers
    Former first daughter Chelsea Clinton is pregnant with her first child
  • Stanley Cup playoffs
    The battle for Lord Stanley's Cup is on, don't miss a minute of playoff action
  • Ukraine discussed amongst U.S., E.U., Russia
    The U.S., E.U. and Russia agree on ways to diffuse the tension in Ukraine
    Watch Video

Related Videos:

  • The customer service week that was – 14-04-12
    <iframe width="560" height="315" src="//;autoplay=1"></iframe>
  • The customer service week that was – 14-04-05
    <iframe width="560" height="315" src="//;autoplay=1"></iframe>
  • Calling Joe Atkins
    <iframe width="420" height="315" src="//;autoplay=1"></iframe>

User login

Log in
Sign in with your email and password. Or reset your password.
Write for us
Interested in becoming an Examiner and sharing your experience and passion? We're always looking for quality writers. Find out more about and apply today!