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What's the buzz: The customer service week in review – 14-02-08

What has happened in the customer service industry in the week ending February 8, 2013 and what people are talking about.

The Happenings

8x8 Partners with Zendesk to Deliver a Cloud-Based, Out-of-the-Box Customer Service Contact Center Solution -- With No Code Required, 8x8 Virtual Contact Center Offers Instant Multichannel Integration With Zendesk Software, Delivering Immediate Customer Service Benefits

Browser-Based Call Center Closes $150K Seed Round From Kima Ventures --, founded last September by Gandham and Sergi Almar, allows companies to provide phone support in more than 40 countries via their platform which features CRM integration.

Altitude Software Charts Course from True Media Blending to True Customer Engagement at Call Center World 2014 in Berlin -- Altitude uCI mobile application integration; efficient workflow management, as well as new coaching and recording functionalities will be in the spotlight. These features help companies enable problem-solving and promote true customer engagement in the contact center. Altitude uCI customer interaction management suite already enables companies to manage all customer interactions – including Voice, VoIP, Email, SMS/MMS, Fax, Messaging or Web - in one truly unified environment.

The Talk

3 Reasons ANY Company Can Benefit from Social Customer Service – Social Media Today, Sofie De Beule

What Great Customer Service Looks Like -- Let's Grow Leaders, Karin Hurt

Facebook – ten years of social customer service – Eptica Customer Experience Blog, Lloyd Buxton

Capturing the REAL 'Voice of the Employee' in the Contact Center -- Off Center Blog, Greg Levin