What has happened in the customer service industry in the week ending December 25, 2010 and what people are talking about.
The Happenings
Vantage Communications Acquires Hosted VoIP Provider Digital Ingenuity -- Vantage will further reinforce its presence in the Philadelphia market, adding to its ever growing customer base in the region.
Contivio.com and SugarCRM Broaden Relationship With OEM Agreement -- Bundled Cloud Offering Delivers a Market Changing, End-to-End CRM, Contact Center and Telephony Solution
The Talk
Peering into Desktop Productivity – UCStrategies.com, Dave Michels
Every Customer Interaction is a Marketing Event – VIPDesk Blog
Customer Experience Was Born In 1994 – Customer Experience Matters, Bruce Temkin
10 Relatively Serious Predictions for 2011 —The Taylor Reach Group, John Cockerill
Comments
Michael,
Thanks for including our blog post in your article. I enjoyed reading the others as well. Happy New Year!
Erika
Got something to say?
Examiner.com is looking for writers, photographers, and videographers to join the fastest growing group of local insiders. If you are interested in growing your online rep apply to be an Examiner today!