What has happened in the customer service industry in the week ending September 7, 2013 and what people are talking about.
Vision Helpdesk V3.7.4 Stable Version Released -- This open-source ALL IN ONE Web Based Help Desk Software supports Multi Company and Multi Channels like E-Mail, Web Portal, Phone, Twitter, Facebook, And Chats. Vision Helpdesk offers wide array of features like Ticket Management, Client Management, Staff Management, Self-Help, Automation Workflow, SLA, Reports and more.. Apart from above listed features Vision Helpdesk offers some unique features like Satellite Helpdesk, Ticket Billing, Blabby and Multi-Channel.
Latitude Software Releases Web-Based Version of Debt Collection Solution -- Both Liquid Latitude(TM) and Latitude Center(TM) offer integration to Interactive's predictive dialer software, which includes a Latitude desktop client with screen-pop capabilities for even greater dialing efficiencies and faster processing.
Teleopti Achieves a Microsoft Gold Application Development Competency -- To earn a Microsoft gold competency, partners must successfully complete exams (resulting in Microsoft Certified Professionals) to prove their level of technology expertise, and then designate these certified professionals uniquely to one Microsoft competency, ensuring a certain level of staffing capacity. They also must submit customer references that demonstrate successful projects (along with implementing a yearly customer satisfaction study), meet a revenue commitment (for most gold competencies), and pass technology and/or sales assessments.
Meeting the Needs of the Evolving Customer -- ICMI.com, Sarah Stealey Reed
Is Social Media Hurting Customer Service? -- Roundpeg Blog, Allison
The Best Contact Center Consultants? Your AGENTS -- Off Center Blog, Greg Levin
Building Loyalty – How to Turn a Satisfied Customer into an Evangelist -- Zopim Blog, Josi Sun