Happy New Year. What has happened in the customer service industry in the week ending January 4, 2013 and what people are talking about.
The Happenings
Clinlogix Launches Clinconnex Professional Contact Center -- ClinConnex is a state of art professional contact center leveraging nurses, pharmacists and physicians communicating with other health care providers (HCPs) as well as patients. These communication programs can be everything from post marketing, sales support, medical affairs, patient compliance and product safety. ClinConnex leverages professionals to interact with other professionals while using the latest in technology to provide the most convenient and requested means of communications.
Q-Suite 5.7 Enhances SIP Phone Auto-Provisioning – Indo-Soft has expanded the Q-Suite’s auto-provisioning capability of SIP phones with the inclusion of Polycom and Linksys (Cisco) IP phones. Large and distributed contact center deployments using a variety of hard and soft IP phones will benefit from the ease of phone registration and management using Q-Suite’s auto-provisioning. Home and remote agents now have a greater choice in selecting a preferred SIP phone.
The Talk
Making Cents Out of Contact Center Customer Service – Business 2 Community, Eric Tamblyn
Customer Service should be Wu Wei – CallSocket Blog, Mary Cook
4 Customer Management Resolutions You Can't Break in 2013 – Customer Management IQ, Brian Cantor
Expert's Angle: Using the Employee Engagement Cycle – ICMI.com, Jeff Toister
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