What are case managers? Case managers are advocates who help patients to understand their current health status, through education, resources, and support. They act as a liaison between the patient and the many aspects of the health care system (physicians, specialists, therapists, insurance companies, nutritionists, etc.).
A case manager provides services for people to help them organize their complex health circumstances, such as new diagnoses, or multiple health care providers. Case managers work toward a goal of helping people live the highest quality of life possible, within the confines of their disease process.
To do so, case managers work closely with their clients to identify their goals and needs. Case managers use available resources to find the applicable and necessary resources, to meet those goals, with the combined help of the patient.
A case manager listens to the patient’s story, helps the patient plan for the future, provide education, resources, and support for the patient. A case manager’s ultimate goal is to point clients to the right health care providers, organizations or facilities for their particular situation.
After this, the case manager keeps in touch with the member to make sure the services were beneficial. It is the underlying belief of case management that when a member reaches the highest quality of life, the client, family, and related health care providers all benefit.
Case managers help people manage their situations. They do not manage the people. Once the clients feel as though their situation is manageable on its own, the case manager removes themselves from the case, and the client self-manages their care by following the guidelines put into place by the case manager and other health care providers.