Canadian-based airline WestJet took Christmas cheer to a new level in air travel. Passengers were surprised at the end of their transcontinental flight from Ontario to Calgary to find gifts from Santa that they had requested just hours before.
In a video released on Monday, passengers are seen speaking with a virtual Santa prior to their flight. When they arrived at their destinations a few hours later, they were surprised with wrapped and personalized gifts that they had requested before boarding their flight.
The gifts ranged from “socks and underwear” to a “big TV” to “plane tickets home for the holidays” to “Android tablets.” The airline went shopping while fliers where in the air, and got the gifts to their destination, wrapped them in bright blue paper and bows, and put personalized name tags on the gifts that descended down the baggage claim.
WestJet Vice President of Communications and Community Relations Richard Bartrem told CNN: ‘The funny thing was, there were no expectations on the part of the guests who were traveling with us. They really just thought they were having a conversation with Santa that wasn’t going to lead to gifts being delivered at the other end. And that was the magic for us: watching their faces as that TV comes out of the oversized baggage area.’
This gesture shows what the holidays are supposed to be about: spreading joy in the lives of others. And it all happened because 150 Westjet employees were ready to run, shop, wrap and deliver the gifts in a very narrow amount of time for people they had never met. The surprise and tears of the passengers are genuine and heartfelt. And as the video states [in Santa voice]: ‘Miracles do happen, when we all work as one.’