Empty but very new and very clean waiting room.
Plenty of people ready to help.
Professional and cheerful attitudes.
Quick and effective medical service.
What do all of these phrases add up to?
A good first impression of the Elk City Xpress Wellness Urgent Care that opened just yesterday.
How did I get there?
That wasn’t my initial target but my regular doctor was booked with little chance of me getting in today. I had 2 ear infections and could feel the pressure building in both ears. I had been down this painful road a few times in the last decade and knew not to procrastinate.
Three people reminded me that the urgent care clinic had just opened, including my own doctor’s office.
And my report is that they made an exceptional first impression and got me quickly to the treatment that I needed. Instead of wondering ‘if’ I can get in anywhere; my medications are taking effect and I am back to work.
On top of the in-person welcome and treatment, this new facility also boasts a functional online presence with online check-in, information about the facility, insurance billing procedures, and much more.