A few months ago while shopping in the local Walmart, your own Elbert County Examiner noticed that a price rollback on Starbucks ground coffee wasn't honored at the checkout. After taking the issue to the Customer Service department in the store, a credit was issued and a promise made to correct the issue. Several weeks later however, the coffee was still marked with a price rollback flag but the price at the checkout was still reflecting the 'original price'. Once again, complaints were made to Customer Service and once again, credit was issued.
About 4 weeks ago, this time while purchasing HE Tide liquid detergent, your Elbert County Examiner once more experienced the 'original price' vs. 'rollback price' issue. This time, the young male clerk at the checkout walked back to the laundry isle to see for himself the rollback flag. During the walk back to the checkout, in response to the question "why is this apparently a common problem here?" he responded "we're just too busy". Horrified by his response and on behalf of Walmart shoppers everywhere, we were deeply offended and furious.
How many shoppers have stocked up on items at Walmart having seen the rollback price at the shelf and never noticed the discrepancy? Is this a deliberate policy on the part of Walmart to promise one price on the shelf, but in fact charge another (higher) price at the checkout and hope you don't notice or don't have time to run over to Customer Service and wait to have a credit issued? This surely doesn't seem like the Walmart of old - a ferocious warrior on behalf of small town America shoppers.
Once more, we trudged over to the Customer Service department, however this time we issued an ultimatum - "fix this issue".
Since then, random checks of "rollback" pricing using the units throughout our local Walmart showed that it appeared as though the issue had been corrected. That is, until this morning. This time on the Breakfast aisle, the Cinnabon breakfast snacks were marked on rollback at $2.00 vs. the "original price" of $2.25. The price scanner nearby confirmed the item was still in the system at $2.25. The checkout also confirmed once more the rollback price to be something purely for the shelf. There are no excuses for this. Period. But we have to contemplate since Walmart is one of the more advanced retailers in terms of technology, how hard is it to ensure that the price advertised is the actual price charged?
Check your local Walmart's "rollback" pricing using their own units throughout the store. If you come across any discrepancies, report them to their Customer Service department, but feel free to post them here as well.