Skip to main content
  1. Tech
  2. Gadgets & Tech
  3. Social Media

Walmart employees admit website security breach or fraud but Walmart denies it

See also

Walmart customer service employees have admitted that there has been some sort of security breach or fraud at the website, but a media representative for the retail giant has denied it. After multiple contacts and escalations, Walmart refuses to provide assistance to victims. Three separate customer service employees confirmed to the Knoxville Social Media Examiner that a security breach had resulted in the fraudulent access to Walmart gift card funds which were stored on The company encourages customers to store their gift cards there for easy access when ordering from the website. Customer service explained that hackers have figured out a way to get information from the website.

Having personally had a large amount of money stolen from a Walmart gift card stored on the site, multiple phone calls have been made to attempt some type of restitution for the site security breach which caused the loss. This particular gift card was still in hand, never having left the premises in Tennessee when it was accessed on and used at a California Walmart store! There was no notice issued of the misuse of funds, and it was not apparent until recently shopping on and attempting to use the stored card in question.

Calls to Walmart customer service and customer service were quite a waste of time. After literally being thrown from one department and customer service agent to another while being told various stories, it was finally decided that a refund was being issued due to website fraud. More than one employee agreed wholeheartedly that a fraud had occurred on the website.

Yet, no balance was restored. They made it clear in the end that you, the customer, are on your own because gift cards are like money. When they are spent, they are gone. Walmart considers any web piracy that occurs on their website as your security breach, not theirs.

The entire customer service experience was horrific, and there was not even the promised contact to further inquire about the situation or inform of any decisions. At least 12-14 agents were involved resulting in at least 12-14 stories.

The only recourse left to a customer is to file a complaint with Walmart's Global Ethics department. They are available at 1-800-WM-Ethic. You can also access their help online here. This places you in contact with a third-party entity, employed by Walmart, to receive ethics complaints from customers and employees. It is basically the only person customers can speak to who can actually send the information to someone who can help, but it did not result in any assistance at all.

So, it is probably prudent to avoid purchasing Walmart gift cards at all until they can assure their legitimacy. Users should definitely avoid storing them on the website. It is important to check your gift card balances if you have stored cards there.

One Walmart customer service employee said he couldn't explain how the hacking is being done, but it's being done. It must be said that a cautious user would realize that if stored gift card balances are being fraudulently accessed, then other personal account information could possibly be compromised, too. You should also remove your stored credit card information from the site.

You can read here about other people who have been victims of fraud on the site.

Follow @barbiecrafts on Twitter.

If you have been a victim of fraud regarding your information on, be sure and leave a comment below.


Don't Miss

  • Massive
    Ubisoft Massive exclusive: 'The Division', PS4 & Xbox One, Activision to Ubisoft & more
    Games Exclusive
  • iPhone
    Get your wallet ready: The next iPhone could cost $100 more than your last one
    Tech Buzz
  • Civ
    Need to catch up on 'Sid Meier's Civilization'? Here is everything you need to know
    Games Feature
  • Google Glass
    See how Google Glass is letting sick kids go to the zoo without leaving the hospital
    Tech News
  • Upcoming
    These are 2014's biggest PS4, Xbox One and Wii U games
    Games Feature
  • Google
    Google has filed for a patent to develop contact lenses capable of taking photos

User login

Log in
Sign in with your email and password. Or reset your password.
Write for us
Interested in becoming an Examiner and sharing your experience and passion? We're always looking for quality writers. Find out more about and apply today!