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Virgin America aces Airline Quality Rating for second year in a row

As a satisfied Elevate member and frequent flyer fan of Virgin America it came as no surprise that the California Silicon Valley carrier took top honors in the Airline Quality Rating (AQR) for the second year in a row. The yearly analysis of airline performance conducted by Wichita State University and Embry-Riddle Aeronautical University is based on publicly reported data all carriers must submit to the U.S. Department of Transportation. AQR does a comparative ranking of how airlines stack up against each other on key metrics important to consumers such as on-time performance, customer complaints, denied boarding and mishandled bags.

The Diva does WiFi aboard a flight from LAX to Seattle
Richard Pietschmann
The Loft at LAX is a comfy spot to wait for flights
Patti Pietschmann

In a recent press release Virgin America’s chief operating officer Steve Forte was quoted as saying, "We're honored and proud to have once again secured the top spot in the Airline Quality Rating — a venerable ranking that is entirely based on objective and quantifiable measurements — for the second straight year," said Virgin America Chief Operating Officer Steve Forte. "As a young airline, our goal from day one has been to reinvent flying for the better. Our Teammates have shown that in addition to the innovative, award-winning guest experience we're known for — we also work hard every day to run an excellent operation and deliver on our promise to guests."

During the past year or so we took half a dozen flights on Virgin America, all were a pure delight made so by a team of talented flight attendants who infuse a little humor in their jobs while being efficient and professional. The airline also offers some of the best meals in First Class and a tasty selection of food choices in the back of the plane that you can order and pay for right at your seat. It also boasts one of the best frequent flyer programs with no blackouts and ease of redeeming points for flights.

In flight amenities include comfortable seats, a fee extra WiFi, signature mood lighting, power outlets near every seat and the Red™ in-flight entertainment system. The Red™ platform offers guests on every Virgin America flight their own seatback screen, with 25 films, live TV, interactive Google Maps, videogames and more.

The Virgin American terminal in Los Angeles sports the chic The Loft at LAX lounge that costs $40 a person (or nothing if you fly First) and provide free WiFi, cocktails, wines, food and lots of cushy seats to relax before your flight.

Virgin America services San Francisco, Francisco, Los Angeles, New York, Newark, Washington D.C. (IAD and DCA), Las Vegas, San Diego, Seattle, Boston, Fort Lauderdale, Orlando, Dallas-Fort Worth, Los Cabos, Cancun, Chicago, Puerto Vallarta, Palm Springs (seasonal), Philadelphia, Portland and Austin.

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