Skip to main content
  1. Life
  2. Pets
  3. Dogs

Veteran with PTSD and service dog kicked off American Airlines flight in Miami

See also

American Airlines is gaining some unwanted negative publicity after a veteran and his service dog were kicked off a flight last week in Miami. WBTW reported the story on May 8.

Sgt. 1st Class Kevin Crowell served for more than 20 years, including countless hours in combat. He came home in 2013, and like many veterans returning home, now suffers from post-traumatic stress disorder.

Last week, Kevin and his service dog Bella planned to take a flight with his family from Miami to Key West to attend a Wounded Warriors Project event.

A lot of people are under the assumption the Americans With Disabilities Act covers air travel with service animals. Bella met the requirements of a service dog, and one would think denying Kevin and Bella their rights under the act was in violation of their rights.

The ADA only covers service animals as far as the terminal. The plane itself falls under the Air Carriers Access Act. A copy of American Airlines rules concerning service animals can be found here. The U.S. Department of Transportation offers more information on their website.

Bella met the requirements of a service dog, and to deny Kevin and Bella to travel together on the plane may have been insensitive, American Airlines was likely acting within the law.

Bella is used to accompanying Kevin, and has joined her master at banquets, parties, award ceremonies and graduations. Kevin is upset about the situation, as well he should be. In an interview with WAWS, Kevin stated

"I didn't join the military in the 80s and retire in 2013 to be discriminated against, especially in the United States."

A representative with American Airlines told Lisa Crowell, Kevin's wife, that she will look into the matter, and make sure flight attendants are clear on the laws pertaining to service animals.

America has become a sad nation when veterans who put their lives on the line for their country are treated like this.



  • Dan Savage
    Dan Savage cares about LGBT youth, bullying and saving lives
    Today's Buzz
  • Raku
    Teachers and students can use this summer to learn a new skill
    15 Photos
  • Beach body
    Fitness: Earn your beach body badge with bootcamp classes
    10 Photos
  • Greek wine
    Unwind with these delicious wines: The thrilling wines of Greece
    7 Photos
  • Mandy Moore
    Exclusive interview with Celebrity Mandy Moore concerning animal activism
    5 Photos
  • Educational family vacations
    Find out how to take an educational family vacation that doesn't break the bank
    9 Photos