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UPS overload delays Christmas deliveries

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If you expected to get a call of thanks for a gift you sent or expected to get a gift in the past 24 hours and it didn’t arrive, give it another day. UPS – the globe’s largest delivery service of parcel – says it has had a high volume of packages this Christmas and, therefore, many Christmas deliveries that were supposed to be delivered on Christmas Eve will not arrive to the recipients until the day after Christmas, according to NBC News on Thursday evening.

Natalie Godwin, the spokesperson for UPS, said that the volume of air packages in the UPS system exceeded the capacity in its network because demand was much greater than forecast. Therefore, she asserts, a small percentage of packages was delayed and would not be delivered on Tuesday – Christmas Eve.

Though Godwin did not say how many packages were affected in the delivery delays, she said that most of the packages would be delivered on Thursday – the day after Christmas. UPS delivery persons will not be working on Wednesday – Christmas Day.

Social media, as one would expect, was where many disgruntled customers vented their displeasure. In particular, UPS’ Facebook page got hit up with criticism. Many of the unhappy customers are extremely unhappy because their child's big gift from Santa didn't arrive on time - but they say they paid "Santa" dearly for delivering on time.



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