UPS and FedEx are scrambling right now to try and fix things and make amends for serious delays that happened during the busy Christmas season. On Dec. 26, 2013, the Chicago Tribune said that thousands of customers are angry because they did not receive the gifts that they ordered to be delivered in time for Christmas.
The two companies have said they have good reasons as to why the delays happened and it is the weeks and weeks of bad weather. Combine that with the incredible demand that came about from online sales, and they just tog behind.
Things aren't going to be made any easier now as the "After Christmas Sales" have begun and even more deliveries will need to be handled.
No deliveries were made by UPS on Christmas Day, but there were a lot of extra employees brought in on Christmas night to sort packages for Thursday and Friday deliveries. As for FedEx, some customers were able to picked up packages on Christmas Day.
"The volume of air packages in our system exceeded the capacity of our network. ... We apologize," UPS, which was plagued by more shipping problems than FedEx was, said in a statement. FedEx echoed that apology, calling the volume an "extraordinary event."
On Facebook, Twitter, and many other social media sites, UPS and FedEx were blasted by customers with nothing to say but angry things. UPS and FedEx have offered apologies, but still are trying to make things up.
UPS has said they would issue refunds to customers who shipped by air or internationally. To get their refund, customers can call 1-800-PICK-UPS (742-5877).