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UPS, FedEx face backlash after missing Christmas deliveries

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UPS and FedEx missed several Christmas package deliveries, according to a Dec. 26 Fox News report, and now the companies are working to deliver those delayed packages. Poor weather and overloaded systems contributed to the delay of what FedEx calls isolated incidents in the grand scheme of total holiday shipments.

“Our 300,000 team members delivered outstanding service during this holiday season, and we experienced no major service disruptions in the week before Christmas despite heavy volume,” FedEx spokeswoman Parul Bajaj said in a statement Thursday. “Every single package is important to us, and we will continue to work directly with customers to address any isolated incidents.”

CNN reports that UPS was busy on Thursday with trucks up and running with deliveries to angry customers. “We're terribly sorry,” a UPS spokeswoman told CNN.

While the companies downplay the amount of missed deliveries, several people across the country, including Alabama, California, Georgia, Kansas, Louisiana, Nevada, Ohio, Oklahoma, South Carolina, Texas and Virginia told the Associated Press they did not receive their deliveries, and had no time to make alternative arrangements.

“I've had to apologize to three different people when I thought I had everything wrapped up and good to go way before,” Jeff Cormier of Dallas said. He was expecting three separate UPS packages, including two for which he paid expedited shipping.

A UPS spokesperson stated, “UPS will honor its peak shipments commitments” to customers who used its air delivery service. Those shipping by ground have no guarantee past Dec. 11. There is no word on whether customers will receive refunds.

According to CNN, some UPS customers complained that they received tracking notifications indicating their packages were delivered, when they not been delivered. A few took to social media to voice their displeasure.

“Expected 3 packages on Xmas eve. All marked 'Delivered - Left at Other - Released' at exactly 5 pm,” Von Hertzog tweeted. “No delivery made here. Answers?” Hertzog did receive a tweet from UPS customer support with an e-mail address to help resolve the matter.

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