UPS didn’t finish delivering all the Christmas packages entrusted to them for delivery by Christmas. Despite some folks wishing that a truck will pull up to their house today with that gift they’re missing, it is not going to happen. According to CNN on Dec. 25, UPS will resume the backlog of deliveries on Thursday, the day after Christmas.
UPS backlog means that there were some unhappy folks who didn’t get their merchandise in time to put under the Christmas tree. While it’s disappointing, if the gift is for an adult, just a print out of the item works well in place of the absent product.. At least the person getting the gift knows that this is what they are getting the day after Christmas.
If parents were waiting for merchandise that was purchased as Christmas gifts for their kids, then this could have been a disaster on Christmas morning. Hopefully parents had more for the children than what they waited on last minute from a UPS delivery.
According to CNN, UPS stuck to its plan of not making Christmas deliveries despite the backlog, which angered some folks. The company was considering having Christmas Day deliveries, but then decided against it. UPS spokesperson Natalie Black told CNN:
"After much thought and consideration" decided not to ask drivers to work on the holiday. "They've pulled in extra hours. We did a lot of Sunday deliveries, which we normally don't do. It wasn't a decision that we came to lightly."
This was an unfortunate decision for the folks waiting to get their merchandise and taking UPS at their word. One man on Twitter summed it up writing:
"Thanks for totally screwing us AND lying about it all day," Mo Husseini posted on Twitter. He was responding to a UPS tweet in which the company vowed "every effort to get packages to their destination."
People were just going by the dates UPS released for a guarantee to get packages to their destination on time. One woman wrote on the UPS Facebook page that the package tracking showed that her package sat in Fort Worth, Texas since Dec. 18.
Black cited the severe weather that the nation experienced in the last few weeks as a major roadblock for the company as far as getting their packages to their destination on time. Between the air and ground, weather was not suitable for travel on a few occasions.
The weather, along with the shorter than usual holiday shopping days combined with more online shoppers than previous years gave UPS “the perfect storm” for a backlog of deliveries.
While the folks at home waiting to get the packages were upset, the stores that use UPS for shipping were not happy at all. Failing to deliver the goods before Christmas damaged the vender’s reputation. It was businesses like Amazon that promised their customers they would get their purchases before Christmas that are taking the brunt of this from customers.
Amazon has offered to refund the shipping cost of the merchandise for the folks who didn’t get their Christmas purchases yet. They’ve also offered to provide gift cards.