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UPS delays: Irate customers and disappointed recipients on Christmas Day

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UPS delays have resulted in thousands of Christmas gives not arriving by Dec. 25. Due to the international shipping service being inundated with more packages than they could handle, they failed to meet critical deadlines, USA Today reported Dec. 24

"The volume of air packages in our system exceeded the capacity of our network, as demand was much greater than the forecast," UPS spokeswoman Natalie Godwin said Tuesday. "As a a result a small percentage of shipments are delayed and will not be delivered today."

There was no exact number on the amount of UPS delays that have occurred, but it was significant and happened nationwide. UPS drivers delivered packages Christmas Eve, but were not working Christmas Day. Most of the packages will be delivered Dec. 26.

This has made customers extremely irate and has disappointed thousands of gift recipients. Customers have expressed their disgust and anger at the shipping carrier for the UPS delays.

Delays began in the Dallas-Fort Worth area after extreme weather hit the area. It should be noted in other cases that UPS does not guarantee delivery for ground shipping after Dec. 11.

It is unfortunate that UPS delays had to happen during the holidays. Evidently, the shipping service needs to consider a large influx of shipments for 2014 so the same incident does not happen again.



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