United Airlines has unveiled its new United Club lounge in Terminal 2 at Chicago O'Hare International Airport, the first to feature a new design prototype that the airline will use when building and renovating lounges worldwide. So far, reviews have been nothing but positive.
The 13,300 square foot United Club features a completely redesigned interior that reflects elements of flight and travel. United has outfitted the club with an expansive bar and lounge area, dynamic lighting, redesigned furniture and additional workstations and power outlets. The new and improved furnishings enable customers to relax or work with greater ease and comfort.
"The new United Club offers customers an improved airport lounge experience," said Jim Compton , vice chairman and chief revenue officer at United. "We are investing in our products, on the ground and in the air, to enable our customers to be more comfortable and productive."
"We are committed to improving the facilities our customers use every day," said Kate Gebo , vice president of corporate real estate at United. "In addition to redesigning our lounges, we are installing new jet bridges in Chicago, rebuilding the south concourse in Terminal B in Houston and building new maintenance hangars at Washington Dulles and Newark to improve efficiency and help us better serve our customers."
As with all United Club lounges, members have access to complimentary snacks, beverages and Wi-Fi. United is spending more than $50 million in 2013 to renovate several of the airline's 51 United Club locations.
The United Club renovations are in addition to the airline's more than $550 million investment in fleet-wide onboard improvements, including offering the world's largest fleet of flat-bed seats, with more than 175 aircraft with 180-degree flat beds in premium cabins once the airline completes the installation in early 2013. United also anticipates launching satellite-based Wi-Fi on international widebody aircraft this month, enabling customers to stay connected while traveling on long-haul overseas routes.