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Ultra low cost carriers report high rate of complaints in 2011

A Spirit Airlines aircraft prepares for departure at Ft. Lauderdale. Spirit passengers complained to the Department of Transportation about the airline at more than six times the national average.
A Spirit Airlines aircraft prepares for departure at Ft. Lauderdale. Spirit passengers complained to the Department of Transportation about the airline at more than six times the national average.
Photo by Joe Raedle/Getty Images

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