I am not ashamed to admit it, but I am a Home Depot junkie specially with my wife's real estate business where she markets Los Gatos properties for sale. But the challenge with the giant store is that you can rarely find help with your projects. In fact, finding someone with Orange apron to help you is often a challenge.
But during my research for my interview with Jeff Lawson, CEO of Twilio, I learned about the acquisition RedBeacon by Home Depot. My interest was peaked when Jeff mentioned that Redbeacon was using their technology in helping consumers find Home Depot Pro and manage the bidding and selection process.
RedBeacon uses the Twilio api to offer matching service between homeowners and contractors. This service is akin to Lending Tree but instead of getting offers for a mortgage, Home Depot customers receive bids on their home remodeling projects. The way the service works is that customers enter their project into RedBeacon's website. The service can also be initiated by Home Depot store staff as well which again triggers the bidding process.
Once a project is entered into Redbeacon, the matching process begins where contractors are notified using Twilio's SMS technology. Each contractor who is registered as a Pro with RedBeacon gets a notification if there is a match between their skills and the requested service.
Redbeacon manages the process from end-end and also offers a $1,000 guarantee when the payment for the services is made using their payment portal. We suspect this payment service works like a draw on a construction loan where the funds are only released if the customer can certify the work has been completed by the contractor.
We hope Redbeacon folks add a review process to the conclusion of this process where customers can provide feedback on the contractors. This would help with the selection process and will go a long way in eliminating the anxiety of home owners when it comes to working with contractors.
Have you used the Redbeacon service? Let us know how it's worked for you.