The Consumer Product Safety Commission announced a recall on Jan. 31, 2013 for Triaminic® Syrups and Theraflu® Syrups. The reason for the recall is the product's child-safety caps are defective. Children can open the caps with the tamper-evident seal in place. Consumers are advised to stop using the product. Novartis will provide a refund. A total of 2.3 million units with defective caps were sold.
Triaminic® and Theraflu® Syrups contain acetaminophen and diphenhydramine. Both medications are required to have child-proof safety caps because they can be easily overdosed.
Contact information
Consumers can contact Novartis Consumer Healthcare toll-free at (866) 553-6742 from 8 a.m. to midnight ET, Monday through Saturday, to get more details and to request a refund.
Recall list
A complete list of all lot numbers and products under the recall is available online. Check the bottom of the box and the left side of the bottle label for the lot numbers. The NDC number for Triaminic® products is located on the upper right-hand side of the front box panel. For Theraflu® products the NDC number is on the upper left-hand side of the front box panel.
Getting a refund
If you have a recalled product, your next step is to download the refund form. Follow the instructions on the form to request your refund. Do not throw out the product or the packaging as you will need to send these back to Novartis in order to receive your refund. To start the refund process, fill out either the Triaminc® refund form or the Theraflu® Warming Liquid refund form. Novartis says refunds will take 8-12 weeks to process.
This is a voluntary recall. Defective caps are the reason for this action and there is nothing wrong with the actual contents of the products. Parents should be extremely careful to keep these products out of the reach of children.
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