An official investigation is now underway, after authorities heard about an elderly woman that was trapped in an elevator for a little over a day. The incident happened at nursing home in Mississauga, Ontario, says a Yahoo! report released on Jan. 2.
In a statement, Emil Kolb says the woman was trapped in the elevator from around the evening of Dec. 23 until early on Christmas morning.
Kolb states that the senior got dropped off at the front door after spending the night out with her family on Dec. 23, however staff members thought she was staying with her family when she didn't return to her room.
When she got in the elevator it malfunctioned. After becoming trapped in the elevator for a while and staff noticing her missing, a search was initiated which eventually led to her discovery in the non-working elevator. She was later taken to the hospital for evaluation, and is expected to be fine.
Kolb gave her account of the unfortunate event to media sources:
"Very distressing" and said it was "very unhappy news on what should be one of the most joyous (days) of the year."
"My distress was certainly far less than that of the resident and her family," he added.
"We consider this an extremely serious failure," Kolb said.
"No resident or family should ever have to experience such an event again," Kolb said.
The Ministry of Health and Long Term Care was made aware of the incident and precautionary measures are already being put in place to make sure similar incidences don't occur in the future.