Anyone aspiring to work in any position, department or company will have a resume. This is basically a mine of relevant information about an individual that seems useful for a potential recruiter or employer. However, the major problem is that there are a limited number of jobs in the market and there are too many applicants. Therefore, it becomes tough for people to get their resume noticed when it is lying in a pile of 300 or 500 resumes that all want to be noticed. The same is applicable when people are applying in the customer service department or for a job that requires candidate to work from a remote location. What they need is an effective resume in order to get the job they are after.
As the name indicates, this particular department requires people to serve the customers of either a whole company or an individual who specializes in a particular service (Lawyer, Doctor, Real Estate Agent, etc.). The needs of the customers have to be satisfied on a variety of levels whether it is from the front end of the business to the head office. This job is of the utmost importance because a business will ultimately fail if it doesn’t have customers. Due to the nature of the job, the employers will only consider a qualified and reliable individual. A wide array of duties is assigned to people in the customer service department and they have to have the required qualifications. Similarly, virtual assistants are responsible to perform an array of tasks that include posting ads, writing, taking calls, recording voicemails, and several others.
A resume that has been customized according to the demand and requirements is bound to earn the most important place in the eyes of the employer. It is essential that the resume should be well drafted and it should list all the achievements, skills and qualifications. The creativity, experience and qualification levels of the candidate are judged by a potential employer in order to meet the needs of the customers. The job description can prove to be of immense help when individuals wish to design a useful customer service professional resume. Especially in case of a virtual assistant job, a resume is very important because for such jobs, employers do not meet the candidate in most cases, so the resume is the most important document required to impress the employer, and then comes a telephonic interview.
The job description will give an idea about the duties and responsibilities that will be assigned to the individual in question. The resume can be altered according to the demands and submitted accordingly. People should remember to write their contact details including their numbers, address and email address on the top of the resume. Next, they should state their objective statement. This section should list the skills, key attributes and professional experience that are relevant to the job requirement. Individuals can highlight their achievements and attributes to give an idea of their abilities.
A skills summary section should also be crafted by people where they can easily condense their skills and work experience. Again the points listed should be related to the position being applied to because it will make it easier for the employer to determine the value of the candidate. Considering the fact that a wide range of experience is usually needed for the positions of virtual assistant and customer service professional, people should be very careful in designing the experience section. They should be honest and accurate and back their statements with evidence if possible. References will also prove to be helpful in order to make a resume effective.