While CMMS (computerized maintenance management system) initiatives have proven to be essential to large scale operations, many fail to get off the ground. In fact, nearly 80 percent of all CMMS project have failed. Although this is a shocking number, don’t let it turn you away from considering CMMS in your operations. The high failure rate can be linked to poor planning and cost oversights, problems that can be avoided by following some of these steps.
Map Out Your Project
Before you buy into a CMMS program, doing extensive research on what you need CMMS for. In many cases, implementation fails due to trying to apply certain CMMS programs to the wrong problems. Before buying, clearly define what aspects of your business need to be optimized (inventory, preventative maintenance, equipment tracking, etc.). In your research, you might find out some packages include modules that have no use in your situation. Avoiding these insures that you’re not wasting money.
While executives and IT specialists might be lauding CMMS, other workers might be weary of the change, or not completely understand what CMMS is. In that case, implementing CMMS overnight is not the best idea. It’s important to determine who will be affected by the software and get them involved in the process as early as possible. A great way to do this is to hold Q&A seminars, explaining exactly what CMMS will do and allowing everyone to add their input to the process. Getting everyone comfortable with CMMS insures that they will face less obstacles once the CMMS program is up and running.
As soon as all employees are brought up to speed on the impending implementation, the next phase is to start training them on the software. CMMS can be complicated to even the most tech-savvy workers, so to be safe assume everybody needs full training. Not only do you need to provide initial broad-scoped training on the software, but ongoing detailed training for employees who will be using certain aspects of the platform. Some employees might feel as if some of the detailed training is redundant, but it will avoid errors caused my simple oversights in the future. It’s also important to consider the timing of training. Don’t train workers so far outside of implementation that it’s forgotten, make sure just as training ends implementation is set to start.
Take Advantage of Links and Attachments
A great tool offered on a lot of CMMS platforms let you add documents to your records (i.e. Word, scanned copies, PDF, pictures, audio, video, etc.). This can be extremely beneficial for a number of reasons. For instance, if an employee is new to a certain piece of equipment, he can access everything about the equipment from instruction manuals to notes from other employees who have more experience. Older equipment often lack online resources, so scanning paper-only materials that can easily be misplaced eliminates that problem.
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