Recently the Samsung Note 3 smartphone was released to the consumer market with high expectations. The Note 3 has a revamped processor, a slightly larger screen, an improved camera, and updated software. Generally the device has had very good reviews across the board. However, some consumers have reported a number of problems with the Note 3. These problems include problematic quality of voice calls, issues with data line connections and software glitches. While many of these issues may be fixed with updates, prospective owners may need to weigh whether they should wait to purchase a Note 3 smartphone or go ahead the purchase.
In many ways the original Note smartphone was a breakthrough device. Known popularly as a “phablet”, the Samsung Note was developed for a new market of smartphone users. The device had a larger screen and used a stylus pen. Considered a niche device, the Note soon acquired a strong following. Its successor the Note 2 had upgraded hardware and apps to become even more popular.
To keep up with the current market, Samsung released the Note 3. In many ways the Note 3 is an evolutionary update with an upgraded 13mp camera, new apps, and a faster Snapdragon 800 processor. Sporting a slightly larger screen than the Note 2, the new smartphone continues to use a stylus. Many reviewers noted the device’s new contoured backing along with higher resolution screen. The Note 3 is an impressive smartphone sporting many exciting features. Unfortunately the device is also not without problems.
While any smartphone can have initial launch difficulties, the Note 3 device had several major reported issues. One major issue is a reported “boot loop” problem. According to Tyler Lee in Ubergizmo, Note 3 smartphones have been experiencing what is known as a “boot loop”. Tyler Lee describes the problem as a glitch where the phones are rebooting and becoming stuck during the boot sequence. According to Lee, users have to remove their smartphone batteries to reboot their phones. It should be noted that not all Note 3 smartphones have experienced this issue and it appears to be occurring with multiple carriers.
A second problem involves call quality and dropped calls. This issue appears be a bit more problematic when encountered. The majority of these issues have been coming from Sprint customers. In the article “Sprint Galaxy Note 3 Reporting Serious Call Quality Issues and Dropped Calls” on Android Headlines, Keith Myers writes that Sprint customers are complaining overwhelming about noises such as “crackle” sounds and dropped calls. According to Myers, the problem may be a result of a software issue, as other Sprint phones are not experiencing the same issues. Sprint forums have been inundated with complaints and the company is currently investigating the problem. A few Verizon and AT&T customers have also complained of these problems as well.
Beyond the first two problems, there appears to be a third issue involving errors with Google Play. Some Note 3 owners have been experiencing errors when trying to access apps on Google Play. According to Adam Mills on GottaBeMobile, owners are experience a multitude of errors when trying to download or update apps on the Play marketplace. Mills writes that owners are using several workarounds including performing reboots to get around the errors. It is hopeful that an update from Google will remedy many of these errors.
Other problems include glitches in the interface, an email system problem, and data line quality issues. Samsung reportedly is working on a fix for a problem in their email app and the company has been responsive to many of the problems being reported.
Perhaps many of these problems may point to a premature release of the Note 3. With new competitors coming onto the market such as the HTC One Max, Samsung may have felt the heat to release their latest phablet smartphone before it was ready for prime time. Prospective owners may be wise to be aware of these issues and have a clear understanding on the level of support provided by their carriers.