The Ritz-Carlton Hotel Company is known for giving back. The company’s “Succeed Through Service’’ program, for example, is a blueprint for elevating the potential for young people across the U.S. and the world.
Through Succeed Through Service, Ritz-Carlton employees mentor students in low income communities to follow their passions, imagine futures not previously envisioned, understand the value of giving back to their community, and learn valuable life skills that will help them forge a path of success. Developed in partnership with America’s Promise Alliance, The Ritz-Carlton formulated a core curriculum that leverages the company’s embedded focus on training excellence.
Created in 2009, the company says Succeed Through Service has benefitted more than 15,000 students. To expand the program’s reach and impact, The Ritz-Carlton is making the curriculum available to the private sector, non-profits and educators on an open source, non-proprietary basis.
MENTOR: The National Mentoring Partnership and the Corporation for National and Community Service recently recognized The Ritz-Carlton for outstanding contributions to advancing quality mentoring opportunities for the nation’s youth through the Succeed Through Service program.
During an awards ceremony at the 2014 National Mentoring Summit for the “Most Robust and Comprehensive National Youth Mentoring Program,” The Ritz-Carlton was also recognized for participation in the Corporate Mentoring Challenge. First Lady, Michelle Obama, launched the Corporate Mentoring Challenge at the 2011 National Mentoring Summit to urge the private sector to create or expand a mentoring initiative and engage their employees to “build a culture where no child ever feels like they’re on their own.”
"We are committed to enhancing the lives, well-being and career prospects for young people in communities in which we operate hotels, and our Succeed Through Service program provides a platform for us to deliver on that promise,” said Hervé Humler, Ritz-Carlton Company president and chief operations officer. “It is our hope that by sharing the Succeed Through Service toolkit on an open source basis, others will be inspired to help young students flourish, complete their education and have a successful and productive life.”
The Succeed Through Service Open Source Toolkit is a resource to establishing a comprehensive youth engagement program. The Ritz-Carlton Co., says it provides a “roadmap’’ on how to successfully partner with a school; engage and prepare employee trainers and mentors; set the stage and inspire the students; implement the curriculum and evaluate its impact. The curriculum includes modules on the value of social skills (eye-contact, a great smile and a firm handshake); healthy eating habits and how to safely handle food; group presentation skills; and the importance of teamwork and collaboration.
The company says the Toolkit also provides lesson plans and supporting PowerPoint presentations enabling volunteers to easily deliver the content in an informed, compelling manner, leveraging their own skills and competencies.