Hospitality, defined as: “the friendly and generous reception and entertainment of guests, visitors, or strangers,” is a word that is also tied to one of the largest and fastest evolving industries in the world. The hospitality industry of today has come to include: hotels, resorts, catering, restaurants, bars, night clubs, cruise lines, and theme parks, among many other places. Simply put, those in the hospitality industry not only serve guests, but aim to provide the best customer service around.
As an industry built off of disposable income and leisure time, it is no wonder that the hospitality field is always growing. People are always looking for a getaway – whether it’s to a new restaurant down the block, a weekend trip to a nearby city, or a backpacking trip through Southeast Asia. They want to experience new things. But what does the hospitality industry exactly entail?
Accommodation (or lodging), has come to encompass hostels, hotels, motels, and resorts. Careers in this sector of hospitality include front desk operations, housekeeping, human resources, sales and marketing, event management, food and beverage, rooms, and accounting. Many hotels and resorts even have cross-training programs in place that allow employees to train in different departments, thus enabling them to provide even better service to guests.
The restaurants and bars sector includes establishments such as cafes, nightclubs, public houses, restaurants, bars, and pubs. Positions in restaurants and bars include servers, cooks, bartenders, managers, and entertainment supervisors (among other more location- and establishment-specific positions).
The travel and tourism division of hospitality might perhaps be the largest, since its boundaries blur with accommodation and restaurants (and bars, a little bit). This sector has grown to include resorts, theme parks, vacation/destination entertainment, cruises, airlines, travel agents, tour operators, local tourist attractions, and any other position that is related to serving guests who are traveling.
You probably didn’t think the hospitality industry could encompass that many different jobs and areas, did you? No matter what path you choose, the hospitality industry is guaranteed to offer you an exciting and rewarding career. Hospitality and guest service provide you with an invaluable skill set that will appeal to any employer, no matter what industry you are in.
Hospitality programs, like the one at Star Career Academy, can help you learn the ins and outs of hotel and restaurant management and prepare you for a career you in one of the most stable job environments in today’s workforce.