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The customer service week that was – 14-06-07

What has happened in the customer service industry in the week ending June 7, 2014 and what people are talking about.

The Happenings

Mitel Launches Cloud-Based Unified Communications in the UK, Enabling Partners to Meet Market Demand -- MiCloud Enterprise Unified Communications as a Service (UCaaS) Enables Mitel Partners to Offer Comprehensive Cloud-Based Business Communications Solutions as a Service

Interactive Intelligence to Launch New Cloud Services for Communications, Collaboration and Customer Engagement -- The PureCloud suite of application services is based on new distributed cloud architecture built atop Amazon Web Services. It's designed to provide rapid deployment, maximum reliability, and unlimited scalability, while connecting customers and employees in new, more efficient ways. PureCloud services will encompass unified communications, contact center automation, document management, and workflow. In addition, all PureCloud applications, interfaces and management tools were created using the latest Web design methods for maximum ease of use.

The Talk

10 quick and key ways to improve your customer experience –, Peter McKean

19 Signs Customers Are Just Not That Into You –, Annette Franz Gleneicki

Customer Service on Social Media - Effective Practices – Chief Ingredient, Erin Joyce

Public Relations and Customer Service: The Two Faces Of Your Company – PR in your Pajamas, Elena

5 Worst Things You Can Say to an Angry Customer – Merlin Info Systems, Adel Zsurzsan

Contact Center Economics 101: Balancing Information Security and Customer Needs – Customer Think, Bruce Belfiore