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The customer service week that was – 14-05-24

What has happened in the customer service industry in the week ending May 24, 2014 and what people are talking about.

The Happenings

Calabrio Renews Calabrio Freedom Program, Empowers Contact Centers to Make the Switch -- The program creates an easy pathway for companies affected by vendor consolidation by empowering them to move forward with next-generation technology, receive greater long-term value, and drive customer service improvements that increase business momentum.

The Talk

Thank you note and customer service -- Customer Service in the bicycle world, Jim Serger

Employee Engagement: The Not-So-Secret Ingredient in Great Customer Experiences – ICMI.com, Scott Buchanan

Where is the ROI in CXM? – Customer Centric

Will Big Data And Analytics Deliver The Promised Land? – The Customer and Leadership Blog, Maz Iqbal