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The customer service week that was – 14-05-24

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What has happened in the customer service industry in the week ending May 24, 2014 and what people are talking about.

The Happenings

Calabrio Renews Calabrio Freedom Program, Empowers Contact Centers to Make the Switch -- The program creates an easy pathway for companies affected by vendor consolidation by empowering them to move forward with next-generation technology, receive greater long-term value, and drive customer service improvements that increase business momentum.

The Talk

Thank you note and customer service -- Customer Service in the bicycle world, Jim Serger

Employee Engagement: The Not-So-Secret Ingredient in Great Customer Experiences –, Scott Buchanan

Where is the ROI in CXM? – Customer Centric

Will Big Data And Analytics Deliver The Promised Land? – The Customer and Leadership Blog, Maz Iqbal



  • Gaza conflict
    Israel official: Ceasefire and expanding Gaza conflict are both being discussed
  • Air Algerie crash
    Conflicting reports about the Air Algerie disappearance begin to emerge
    Top News
  • Arizona execution
    A Senator familiar with torture denounces Joseph Wood's botched execution as such
    US News
  • Ray Rice suspended
    Ravens' running back Ray Rice is suspended for two games for a domestic violence arrest
  • Amazon tribe falls ill
    An Amazonian tribe catches influenza after making first contact with the developed world
  • CIA prison in Poland
    Poland is declared guilty of human rights violations for hosting a secret CIA prison

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