Skip to main content
  1. News
  2. Business & Finance
  3. Industry

The customer service week that was – 14-05-17

See also

What has happened in the customer service industry in the week ending May 17, 2014 and what people are talking about.

The Happenings

Genesys, Zendesk Partner to Enhance Cloud Contact Centers -- The development relationship spans all of the Genesys Customer Experience Platform editions. The combined product will initially be available for the Genesys Premier Edition – Virtual Contact Center, which allows customers to quickly deploy and manage a contact center or help desk in the cloud. Using the Zendesk console, voice interactions will be routed directly to the optimal customer support employees.

Zultys Mobile Communicator 4.0 brings Contact Center and Visual Voice Mail Capabilities to Android Devices -- With Zultys Mobile Communicator 4.0, mobile and remote workers can now answer contact center agent calls from their Android devices and access the same call management features as their office counterparts. If the best person to answer a customer call is remote or on the road, business owners no longer have to worry about compromising the quality of their customer service.

The Talk

When all is said and done, it’s customer service that really counts – IFS World, Neville Hobson

Does Your Contact Center Have Big Ears? – Business to Community, Kirsi Tarvainen

Why Have CRM, 1:1 Marketing, and Customer Experience Failed? – The Customer and Leadership Blog, Maz Iqbal

Where is the ROI in CXM? – Customer Centric

Contact Center Economics 101: First Call Resolution – It’s Not Only a Quality Metric – Customer Think, Bruce Belfiore

Advertisement

News

  • Israel, Hamas clash in Gaza
    At least 550 Palestinians have been killed in Gaza in the third week of the war
    Video
    Video
  • Pro-Russia guards
    President Obama criticizes pro-Russian rebels for blocking off the MH17 crash site
    World News
  • National Guard at Texas border
    Texas Gov. Rick Perry sending National Guard troops to the US-Mexico border
    US News
  • Unlikely Putin defender
    The unlikeliest US politician comes to the defense of Russia's president, Vladimir Putin
    Politics
  • iPhone 6 coming soon
    Apple is gearing up for the iPhone 6, orders tens of millions of units
    Tech
  • Gynecologist settlement
    Johns Hopkins agrees to $190M settlement for patients recorded by gynecologist
    Strange News

Related Videos:

  • 10 customer service lessons from the week – 14-07-19
    <iframe width="420" height="315" src="//www.youtube.com/embed/HWTMa76BzH0?VQ=HD720&amp;allowfullscreen=true&amp;autoplay=1"></iframe>
  • 10 customer service lessons from the week - 14-07-12
    <iframe width="560" height="315" src="//www.youtube.com/embed/kFh3Q2eOZ1U?VQ=HD720&amp;allowfullscreen=true&amp;autoplay=1"></iframe>
  • The Internal Customer is Awlays Right
    <div class="video-info" data-id="518017152" data-param-name="playList" data-provider="5min" data-url="http://pshared.5min.com/Scripts/PlayerSeed.js?sid=1304&width=480&height=401&playList=518017152&autoStart=true"></div>