Skip to main content
  1. News
  2. Business & Finance
  3. Industry

The customer service week that was – 14-05-17

See also

What has happened in the customer service industry in the week ending May 17, 2014 and what people are talking about.

The Happenings

Genesys, Zendesk Partner to Enhance Cloud Contact Centers -- The development relationship spans all of the Genesys Customer Experience Platform editions. The combined product will initially be available for the Genesys Premier Edition – Virtual Contact Center, which allows customers to quickly deploy and manage a contact center or help desk in the cloud. Using the Zendesk console, voice interactions will be routed directly to the optimal customer support employees.

Zultys Mobile Communicator 4.0 brings Contact Center and Visual Voice Mail Capabilities to Android Devices -- With Zultys Mobile Communicator 4.0, mobile and remote workers can now answer contact center agent calls from their Android devices and access the same call management features as their office counterparts. If the best person to answer a customer call is remote or on the road, business owners no longer have to worry about compromising the quality of their customer service.

The Talk

When all is said and done, it’s customer service that really counts – IFS World, Neville Hobson

Does Your Contact Center Have Big Ears? – Business to Community, Kirsi Tarvainen

Why Have CRM, 1:1 Marketing, and Customer Experience Failed? – The Customer and Leadership Blog, Maz Iqbal

Where is the ROI in CXM? – Customer Centric

Contact Center Economics 101: First Call Resolution – It’s Not Only a Quality Metric – Customer Think, Bruce Belfiore

Advertisement

News

  • Gaza school shelled
    Israeli airstrikes topple a school in Gaza suspected of housing rockets; dozens killed
    Video
    Video
  • Ebola outbreak
    An American with Ebola virus died shortly after boarding three planes
    World News
  • Why dogs smell butts
    Researchers figure out why dogs like to smell each other's butts
    Pets
  • Time to stop tanning
    The surgeon general advises us not to tan as melanoma cases are on the rise
    Health News
  • Zimmerman lands dream job
    George Zimmerman lands his dream job as a security guard at a gun/motorcycle shop
    Headlines
  • 10 smartest states
    Here are the 10 most educated states in the U.S., did yours make the cut?
    US News

Related Videos:

  • It's time to do what you love
    <iframe width="491" height="276" src="//www.youtube.com/embed/ei3mFm0HpWE?VQ=HD720&amp;allowfullscreen=true&amp;autoplay=1"></iframe>
  • 10 customer service lessons from the week – 14-07-19
    <iframe width="420" height="315" src="//www.youtube.com/embed/HWTMa76BzH0?VQ=HD720&amp;allowfullscreen=true&amp;autoplay=1"></iframe>
  • 10 customer service lessons from the week - 14-07-12
    <iframe width="560" height="315" src="//www.youtube.com/embed/kFh3Q2eOZ1U?VQ=HD720&amp;allowfullscreen=true&amp;autoplay=1"></iframe>