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The customer service week that was – 14-04-26

What has happened in the customer service industry in the week ending April 26, 2014 and what people are talking about.

The Happenings

LiveOps Brings Two Powerful, Packaged Cloud Contact Center Applications to AppExchange -- Introduction of LiveOps Voice Advantage and LiveOps Outbound Advantage Help Salesforce Users of All Sizes Deliver More Engaging Customer Experiences and Boost Profitability

Uptivity and TASKE Technology, Inc. to Provide an Integrated Workforce Management Solution for Contact Centers Worldwide -- Integrating the Clarity by Uptivity workforce management system with TASKE Contact delivers new forecasting and scheduling capabilities at significantly lower total cost compared to competing offerings. TASKE Technology is Testing-Enabled Registered Member and Uptivity is a Technology Partner in the Avaya DevConnect Program and developed this integration specifically for Avaya telephony systems

Enghouse Interactive Releases Version 9.0 of its Enterprise Contact Center -- Product Updates focus on enhancing collaboration, operational efficiencies, and reducing cost of ownership

The Talk

Customer Service Beliefs that Can Hurt Your Business --, Personal Branding Blog

Easier to talk about customer service than to do it… -- McKain Viewpoint, Scott McKain

I Won’t Be Ignored: Why We Want Customer Service on Social – CIPR

5 Common Small Business Customer Service Fails – Great Brands, Tendai Maguwu

5 Signs It’s Time to Switch from Email to a Customer Service Solution – SalesForce, Hana Mandapat

Is Improving The Customer Experience a Moral Imperative? – 1 to 1 Media, Rick Parrish

How to Design a Customer Touch Program – Suite 1000, Laurie Leonard

Spare Me Your Platitudes — Customers Are Tired of Insincere Support – Help Scout, Gregory Ciotti