Skip to main content
  1. News
  2. Business & Finance
  3. Industry

The customer service week that was – 14-04-19

See also

What has happened in the customer service industry in the week ending April 19, 2014 and what people are talking about.

The Happenings

Interactive Intelligence to Acquire OrgSpan -- Interactive Intelligence plans to continue to sell and support OpenSpan's OrgSpan Select and OrgSpan Connect, both on a standalone basis and as add-on applications to its cloud and on-premises IP business communications solutions. Interactive Intelligence will also incorporate these products into its future cloud offerings.

inContact Announces First 2014 Release of Award-Winning Cloud Contact Center Software -- Highlights include new automated actions with the Workforce-Intelligent Contact Center, new context-aware SMS capability for mobile interactions; more integration and new features for inContact’s award-winning Personal Connection Outbound Solution; new state-of-the-art Developer Zone; and new Direct Access reporting solution.

The Talk

The Future of Social Customer Service: Seamless Customer Experience -- Maximize Social Business, Sofie De Beule

inContact Innovates in Workforce Optimization and SMS – NoJitter.com, Sheila McGee-Smith

Customer Service – How to Give It and Get It -- EO Overdrive, Ian Ford

5 Things Customers Hate about Customer Support (And How to Address Them) -- Merlin Information System Blog, Adel Zsurzsan

The Unforgiving Brits: Unhappy Consumers in the UK Punish Poor Service More Than US Consumers -- Beyond Philosophy, Colin Shaw

Why 90% of Your Customers Leave After a Single Bad Experience – And What To Do About It – CustomerThink.com, Sven-Olof Husmark

The Future of Contact Centers in the Age of the Customer – Business2Community.com, Nicola Millard

Advertisement

News

  • Gaza conflict
    Israel official: Ceasefire and expanding Gaza conflict are both being discussed
    Video
    Video
  • Air Algerie crash
    Conflicting reports about the Air Algerie disappearance begin to emerge
    Top News
  • Arizona execution
    A Senator familiar with torture denounces Joseph Wood's botched execution as such
    US News
  • Ray Rice suspended
    Ravens' running back Ray Rice is suspended for two games for a domestic violence arrest
    Sports
  • Amazon tribe falls ill
    An Amazonian tribe catches influenza after making first contact with the developed world
    Headlines
  • CIA prison in Poland
    Poland is declared guilty of human rights violations for hosting a secret CIA prison
    Video
    Video

Related Videos:

  • It's time to do what you love
    <iframe width="491" height="276" src="//www.youtube.com/embed/ei3mFm0HpWE?VQ=HD720&amp;allowfullscreen=true&amp;autoplay=1"></iframe>
  • 10 customer service lessons from the week – 14-07-19
    <iframe width="420" height="315" src="//www.youtube.com/embed/HWTMa76BzH0?VQ=HD720&amp;allowfullscreen=true&amp;autoplay=1"></iframe>
  • 10 customer service lessons from the week - 14-07-12
    <iframe width="560" height="315" src="//www.youtube.com/embed/kFh3Q2eOZ1U?VQ=HD720&amp;allowfullscreen=true&amp;autoplay=1"></iframe>