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The CUNY/311 project

The City University of New York (CUNY) has initiated a program called the 311 Project. The 311 project is in need of student call takers within the 311 contact center. The CUNY/311 project is in collaboration with the New York City Department of Information Technology and Telecommunications (DoITT) and City University of New York (CUNY). 311 allows NYC residents access to all city agencies and services.

Some of the responsibilities a call taker will have are; answering telephones, performing clerical duties and entering call data into computer tracking systems. For a complete description of call taker responsibilities, please visit http://www.cuny.edu/employment/student-jobs.html, under 'Jobs & Opportunities' and hit on the link 'CUNY/311 Project'.

To be eligible as a call taker, undergraduate applicants must be students at an accredited college or university, in good standing, a second semester freshman, maintaining a 2.5 or higher GPA, and maintain enrollment of six semester credits while employed as a call taker. Only students with strong attendance and punctuality should apply.

Graduate applicants, must be students at an accredited college or university, in good standing, completed six semester credits, maintaining a 3.0 or higher GPA and maintain enrollment of three semester credits while employed as a call taker. Only students with strong attendance and punctuality should apply.

All candidates must be available eighteen hours per week for three, six hour shift schedules. Applicants will possess strong computer skills, have knowledge of the internet, excellent phone and communication skills and be proficient in English, however, bilingual Spanish is a plus. For a complete and detailed description of qualifications, you can go to http://www.cuny.edu/employment/student-jobs/jobs.html, under 'Jobs & Opportunities', hit on the link CUNY/311 Project.

Call takers are part-time positions, and the hourly rate of pay is $10.98 per hour for undergraduates and $12.98 per hour for graduates. Students will be eligible for a $1.00 raise after six months. Students who want to submit an application or who may have questions, should contact the office/department within their individual college campuses. For a list of 311 call taker contacts at NYC colleges/universities, go to http://www.cuny.edu/employment/student-jobs/jobs.html, under 'Jobs & Opportunities' and hit on the link CUNY/311 Project.

I hope this information was helpful. For all of you who will apply, I wish you the best of luck. Check out the video for tips on how college students can find jobs for the summer.

If you have any comments, questions and/or suggestions about this article or any of my articles, feel free to contact me via email at mhheyward@michellescare.org. Subscribe above if you would like information on home-based business ideas, NYC jobs and NYC exams. Thanks.