Smarsh, one of the top companies providing hosted archiving services today, has just announced plans to raise their customer service bar even higher. The company has opened a new location in Atlanta, which will be home to technical operations for the East Coast, as well as an expanded customer support center. This new development follows Smarsh’s philosophy that a successful company must do whatever necessary to satisfy the needs of its customers.
New Atlanta Center Destined for Growth
The new Atlanta center was announced by a press release issued by the company. The new office is located in the Cumberland Galleria submarket, in an area known as the Platinum Triangle. Executives of the company hope to capitalize on the technology talent in the Atlanta area to eventually grow their new office by up to 50 percent. To that end, they have already begun the recruitment process, to bring in the most talented customer support team possible.
“We are delighted to expand our operations in Atlanta, a hotbed of technology innovation and talent,” Steven Marsh, founder and CEO of Smarsh, was reported as saying in the company press release. “In conjunction with our Portland, Los Angeles, Boston and New York teams, the Atlanta office positions us well for continued growth while maintaining the highest value and service for our customers in every region.”
Smarsh offers hosted archive and compliance solutions for electronic communication, including emails, social media, instant messaging, and mobile messaging. The company was originally founded by Marsh in 2001, and has worked to build a reputation of trust with clients across the United States. The company has grown rapidly over the past decade, earning numerous awards and recognition by companies like Inc. and Deloitte along the way.
Smarsh first worked with clients in the financial industry, including investment advisors and broker-dealers, where compliance was of the highest priority. As technology evolved, the company gradually expanded to include email archiving, which has grown to a much broader scale of electronic communication. Their services have been in high demand, as the electronic communication industry has faced increased scrutiny and regulation. The company now works with a wider range of client industries, including health care, government, education, and legal services.
While Smarsh’s services have been in high demand, the company has not lost sight of the need for top-rated customer service in maintaining a successful business. The company’s website states that much of the company’s success over 12 years can be attributed to its “highly responsive customer service.” The company equips all of its employees with the tools and knowledge necessary to effectively serve all of its customers, no matter what their needs or requests might be.
The company also relies heavily on customer feedback to track their progress and chart their future growth. As the needs of their customers have changed, Smarsh has adapted with the times, to provide the latest innovation in archiving and compliance services. To date, Smarsh has a base of around 20,000 clients. Their new Atlanta location is sure to grow that number even more.