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Target toll-free numbers busy for over 4 hours after security breach e-mail

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Target released an e-mail statement at 7 a.m. CT on Fri., Dec. 20, about REDcard holders accounts who may have unauthorized credit or debit card purchases in the U.S. stores from Nov. 27 to Dec. 15, 2013.

The exposed information included the customer's name, credit or debit card number, and the card’s expiration date and CVV (three digit code on the back).

But the e-mail also confirms that telephone agents are available daily from 7 a.m. to 11 p.m. That's not the case today. After over four hours of calling the toll-free number 888-729-7331 on the back of Target REDcard holder debit cards, the busy signals never stopped.

Same goes for 800-440-0680, 888-755-5856 and even calling local Target stores, such as the Peterson Ave., branch in Chicago at 773-761-3001.

While Target encourages customers to monitor any suspicious or unusual activity, and encourages customers to continue to use their card, with the busy signals they're not given the option to terminate the card for a new one.

If you would rather cancel your card altogether instead of constantly monitoring your credit card and debit card for suspicious purchases, there's also the option of sending a complaint to the Better Business Bureau.

Situations like the Target security issue are also reminders to customers to always keep cancellation numbers, lost card numbers and fraud numbers available in the case of theft, stolen identity or lack of interest in using credit and debit cards.

Credit reports can also be obtained by contacting the following companies:

Equifax

800-525-6285

P.O. Box 740241

Atlanta, GA 30374-0241

www.equifax.com

Experian

888-397-3742

P.O. Box 9532, Allen, TX 75013

www.experian.com

TransUnion

800-680-7289

Fraud Victim Assistance Division

P.O. Box 6790

Fullerton, CA 92834-6790

www.transunion.com

The Federal Trade Commission (FTC) website may be contacted as well for indentity theft risks:

Federal Trade Commission

877-IDTHEFT (877-438-4338)

Consumer Response Center

600 Pennsylvania Avenue, NW

Washington, DC 20580

www.consumer.gov/idtheft

Follow Shamontiel on Pinterest for all her latest Chicago finance, employment and savings tips, or subscribe to her Chicago Personal Finance channel at the top of this page.

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