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Target responds to angry customers through Facebook over credit card breach

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Friday, Target had almost 2,000 angry comments left on their Facebook page over the recent Target credit card breach; a brief message was left by Target early Thursday morning, but it really didn’t answer basic questions that people have about the Target credit card breach.

In the last 24 hours, customers left comments about how they are seeing fraudulent charges on their credit cards and checking accounts, and they believe that it has to do with the Target credit card breach. According to the comments, customers have called customer service and have been on hold for hours, but can’t speak to a live person.

One angry customer left this message on Target’s Facebook page: “Why don’t you just cancel everyone’s card and then spend your man power reissuing them to everyone since none of us can get through using the number or website.”

This comments assumes that the Target credit card breach is just with Target's own in-house credit card, but it is all credit or debit cards used at one of their 1,787 stores.

Friday, ABC News reported that the federal government is looking into if Target had proper controls in place to protect the credit card numbers of their customers.

Other customers who have Target credit cards have attempted to call customer service to cancel their credit cards and they can’t get through. Those customers also took to Facebook in an attempt to get some sort of response from the company. Target did respond to several customers on the Target Facebook page and apologized for the long wait time at their customer service department. They said that they are currently to get additional people to help service those lines during this high volume time.

Thursday, Target Corporation admitted that approximately 40 million people who used a credit card at one of their stores between November 29-December 15, 2013 may have had their credit card information stolen.

Late Thursday, Target sent an email to their customers about the fraud and urged them to “remain vigilant for incidents of fraud and identity theft by regularly reviewing your account statements and monitoring free credit reports” and they should report any “suspicious or unusual activity” to their credit card companies immediately.

Prior to this, the largest credit card data stolen was in 2007, when 46 million credit card numbers were stolen from TJ Maxx and Marshalls; that theft took place over 18 months.

See the video above for more information.

Related articles:

Used a credit card at Target between Nov 29-Dec 15, 2013? Number is at risk

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