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Many people love to take credit for whatever they can. If it sounds good to the public and they can usually get by with it; they will take all the kudos that are available. “Well, why not? It will help my career”, they think. On the other hand, most people do not want to take responsibility when something goes wrong. If it’s a big blunder, it has got to be someone else’s fault. “Besides, if anyone finds out that it was my fault, there goes my image, my job or my career”, they think to themselves.
Politicians seem to be the worst abusers of this phenomenon. How many times do we hear one party or the other taking credit for something they only just heard about, while blaming the other side for everything that was ever wrong in our society? How many politicians while running as a candidates for whatever office, stump their way through their campaign casting blame like it is a hard driving rain, while basking in whatever glory that maybe be there, whether contrived or real?
Small business people cannot afford to be like politicians. They need to be real, honest, straightforward never deviating from the truth. If not, their customers will sooner or later cast their ballot by using a competitor whom they trust. Our business society is built around trust. Trust in our relationships, in our service and in our products. It is unmistakable. When something goes wrong, maybe the meal at your restaurant was not up to par or maybe the shirt you starched and pressed was not done up to your normal standard; you have to make it right, or your customers will leave and go somewhere that will make it right. P.T. Barnum supposedly said, "You can fool some of the people all of the time, and all of the people some of the time, but you cannot fool all of the people all of the time." We should learn to fool no one at anytime. Learn to take responsibility upfront so when something does go right your customers will know who gets the credit. It will be very evident to them.
Decide now to take responsibility for the bad as well as the good and it will be good for you and your business over the long haul. Don’t be like most of the politicians, be honest and take the good with the bad. Remember, it’s your business, learn to take full responsibility and you will eventually get all the credit. Good luck.
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