The number one question I have been getting latley has been surrounding international shipping. I for one, am a huge advocate for offering international shipping, and it provides 70% of my business. One major concern is the fraud or lost packages when shipping outside the U.S. I have mentioned a few advantages of using a larger declaration form to help with tracking, but I have been testing a new eBay application called Ship Saver.
The video above goes over the details and benefits of this service, but the thing I like the most is the international insurance. For just a fraction of the cost, you can add insurance to all of your international packages. They cover if the package was lost or damaged, and I recently had to file a claim. My package was under $10, but the buyer claimed that they did not received the item. Ship Saver had me fill out an online form with a paper stating the buyer did not receive their item. It asks that the buyer sign the form to cut down on fraud. My buyer had no problem with that, and I received a full refund within 2 weeks.
The Application is absolutely free, and the rates are unbelievably cheap. Way cheaper than Fedex or UPS, and USPS does not offer this unless you are going express mail! You can check it out for yourself:
Log into My eBay
Click on the Applications Tab
Search for Ship Savor
Hit the Activate button
Another eBayer Mike F, just emailed me to let me know his experience in shipping internationally. Last December he was frustrated with his slow flashlight sales, but was worried that selling internationally may cause problems with lost packages, and he would be losing money. He decided to jump in and test it out for himself. He has had great success selling internationally, and now 50% of his business goes outside the U.S.
Everything was going okay, and he was advoiding headaches until recently. He has had a few products that were lost in the mail. After a few expensive lost packages, Mike decided to take the risk away from him, and only ship Registered Mail. It adds $11.75 to your cost, Mike says, but on average it saves the customer money. For example, the same flashlight that he can ship in a flat rate padded envelope for $16.95 usually would cost $59.70 to Malayasia in a flat rate box. The customer just saved $21 and they got tracking!
He goes on to talk more about his more expesive items, and it's worth reading.
If you are not shipping internationally, then you are missing out! Make the changes today, and March will be an exceptional month!