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Late Monday afternoon, T-Mobile reported progress in rescuing subscriber data thought lost in a failure of a server operated by Sidekick mobile device owner Microsoft/Danger.
In a post on carrier T-Mobile's online forum, the company said: "We have made significant progress this past weekend, restoring services to virtually every customer," according to the statement posted at 5:15 p.m. Pacific Time. "Microsoft/Danger has teams of experts in place who are working around-the-clock to ensure this stability is maintained."
But the statement doesn't say if every bit of contact information, e-mail addresses, phone numbers, calendar entries and other data has been saved. T-Mobile and Microsoft/Danger say they "continue to do all we can to recover and return any lost information," but add that recovery success "may now be possible."
T-Mobile got some flack from customers online dissatisfied with its plans for compensating customers for their inconvenience. It still plans to give affected subscribers a month of free service, but for those who ended up suffering a permanent data loss, they will receive a $100 "customer appreciation card."
A lot has happened on this front today, including a halt in sales of Sidekicks at T-Mobile stores (see above) and online, and questions raised about what the server crash means for the reliability of "cloud computing" services.
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