Subway has apologized after recently being under fire for falling short on their foot-long sandwiches. The company was scrutinized after several of their customers claimed the Subway foot-long subs did not quite "measure up" to advertisements or expectations.
An article from earlier today at The Inquisitr says the Subway apology was issued today after a week-long controversy where Subway customers posted photos of their "foot-long" subs online. The images reveal Subway sandwiches were clearly shorter than the advertised length. Though some of the photos appear to have bread that was scrunched up, which would make it appear slightly shorter, consumers were outraged and today the Subway apology hit the Internet.
“For 47 years, customer satisfaction has been our top priority. We regret any instance where we did not fully deliver on our promise to our customers. We freshly bake our bread throughout the day in our more than 38,000 restaurants in 100 countries worldwide, and we have redoubled our efforts to ensure consistency and correct length in every sandwich we serve. Our commitment remains steadfast to ensure that every SUBWAY® Footlong sandwich is 12 inches at each location worldwide.”
Today's Subway Apology seems to show a change of heart for the fast-food sandwich maker, since, just last week the company issued a statement that was contrary to the apology they've posted today:
“With regards to the size of the bread and calling it a footlong, ‘SUBWAY FOOTLONG’ is a registered trademark as a descriptive name for the sub sold in Subway Restaurants and not intended as a measurement of length. The length of the bread baked in the restaurant cannot be assured each and every time as the proofing process may vary slightly each time in the restaurant.”
The Subway apology is not acceptable for some consumers who have already filed lawsuits against the aforementioned for false advertisement. Are such lawsuits acceptable, or just disgruntled, sue-happy people looking for a bit of spotlight and money?
What are your thoughts on today's Subway apology and prior controversy?