On Jan. 25 Yahoo News shares that Subway cooperation has apologized for the inch shortage on some of its sandwiches. Subway is the world's largest fast food franchise with each location being privately owned and operated withing Subway guidelines. The company fell under fire last week when a couple of New Jersey patrons took a photo of their sandwich next to a tape measure that only read 11 inches.
This afternoon Subway officials say they are doubling their efforts to ensure that each franchise is ensuring consistency and size for all sandwiches. The company did note last week while complaints and a lawsuit were being lodged that there are several factors that can change the size of the bread and the overall look to the sandwich. The most popular reason is that each sandwich is individually made to the customer's specifications.
In the statement issued today, Subway says that they regret any inconsistency that customers have found. Subway officials refused to comment on the pending lawsuit against the franchise for their inch sandwich shortage. It seems unlikely that any judge would award someone a settlement when all sandwiches are made to order, to a person's specifications.
What do you think of the Subway lawsuit and apology? Is one inch (of sandwich) really that big of a deal?