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In a service organization, particularly in the customer service department where one is constantly dealing with the public, stressful situations often arise. The customer service professional spends the work day being a friend to a different person every ten minutes, or less. Then, in addition to external customers, there are the internal customers (colleagues in the workplace) with whom interactions are at times stressful.
Negative situations are not the only stressors
Anxieties, tension—all stress-related, are essential functions of living. They stay with us as we deal with situations which threaten our health, our safety, our self-esteem and of course, our employment. Usually, these are negative situations; but some positive situations also promote stress. Think of this, and surely some will come to mind. Here’s one example: Going on vacation.
Coping skills
Do realize, however, that the way each one deals with stress has as much to do with the type of individual one is, as with the situation itself. What sends one person into a spin sometimes has no effect on another. According to The Mayo Clinic, “Coping with stress is easier when you identify your stress triggers, manage your time well, and take steps to curb job burnout.”
Some ways to deal with stress
How do you deal with stress? Maybe you have already tried some of the following:
• Organize yourself at work and at home. De-clutter your desk, make lists
• Use time wisely. Set realistic goals
• Indulge in positive self-talk. Chalk up the wins you have had, learn from the failures
• Never allow another to goad you into anger
• See the other person’s point of view
• If possible, remove yourself from a negative situation. Take a short walk
• If there is a problem, talk about it with someone you trust
• Do something for others. Create happiness for another; it boomerangs
• Exercise regularly. Practice deep-breathing and relaxation exercises
• At the end of the day, in a quiet place, take 15 minutes to look inward, to think about you and the good person you are. Meditate.
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