It appears Staples may follow in the footpaths of Circuit City and crash completely. Today, Oct. 9, 2013, while visiting the Staples store in Clay, New York I noticed customer service was lousey and the management team was hostile. Morale was very bad at the store with employees who were there for ten years being sent home after a few hours to cut back on overhead.
Ed Jordan, a top notch associate manager and a very polite and reasonable guy who had a following in the community, left this store after 14 years for another location last summer, and a rigid guy named Brien Mitchell took over the entire store. Mitchell has been running the place like a restrictive terrorist training boot camp. He and his associate managers are in such a disorganized emotional frenzy about collapsing sales they have been blasting college grads who are good management training material for other firms as being fit for minimum wages cleaning the toilets or nothing at all.
What large public corporation would run a business this way? When questions were raised with Mitchell and one of the associate managers, Jamie, at this store about the fact that a lot of people liked Jordan better due to his more polite and mild mannered approach, they took off like maniacs and insisted Jordan and his group were responsible for running the store into the ground. That's doesn't make sense since the store was doing well for almost two decades under the past management group and is now falling apart.
Yet, Mitchell actually commented that he thinks he is the best at everything in the world, as pathetically poor as he is in dealing with human relations. It appears he has some type of Muhammad Ali complex, feeling he is simply the greatest at everything. That attitude may be alright for a professional boxer, but is turning out to be very costly for others when dealing with running a retail store during difficult economic times when a great deal more humility would be far more appropriate.
While clearly Jordan was working hard and effectively to nurture the most human potential out of employees, Mitchell has been proving his greatest talent is wasting human potential as he breaks down good prospects for the firm and the country and pushes them to quit. This has devastated families who have children to raise and is leaving them in danger of ending up homeless and starving in the streets. Yet, the corporate sector at Staples has the audacity to insist the firm is a conservative family oriented firm.
It appears Staples group is falling apart under pressure from the online competitor, Amazon, which always offers more competitive prices upfront and which always offers polite and quick service right to your front door. The downfall of Staples seemed on the horizons in a previous report from Boston Business Journal, "Staples steps up the pace of its 2013 store closure plan." Office supplier Staples Inc. has been more aggressive than its executives originally planned in its effort to trim the number of stores it has in North America in 2013. Staples reported it was planning a net reduction of 40 stores in 2013, compared with the earlier projection of 30 stores that the retailer provided the previous fall.
It appears the CEOs at Staples will grab as many millions in profits from the stock as possible before letting the firm crash completely. Some insiders at Staples seem to think the firm will be able to compete with Amazon if all of it's dysfunctional stores close down. That's not likely with all of the hard feelings being left behind with customers who are dissatisfied with the hostile attitudes by the management and poor customer service along with inflated prices they have been seeing far too often at Staples. Furthermore, the type of family oriented communities where Staples stores are located do not appreciate seeing careers of promising people and families ruined by this firm, which clearly has no heart.