An upscale hotel in the heart of Atlanta’s Buckhead neighborhood has proven once again that first-class customer service gets noticed. The St. Regis Atlanta was voted the top hotel in the United States by discerning travelers at Conde Nast Traveler. The publication recently listed its 16th edition of the Conde Nast Business Travel Awards, which is a compilation of more than 79,000 surveys completed by business travelers worldwide.
The Conde Nast poll asks travelers to rate hotels and airlines on a wide range of criteria. Ratings include excellent, very good, good, fair and poor. Hotels must receive a minimum number of responses to be considered for the top list by the publication. The St. Regis Atlanta earned their top spot with a score of 99 out of a possible 100 points, with the XV Beacon in Boston coming in a distant second with 97.9 points. Two other Atlanta hotels made the list; the Four Seasons Hotel with a score of 86.4, and the Intercontinental Hotel in Buckhead with a score of 85.7.
About the St. Regis Atlanta
The St. Regis Atlanta earned its top score for a number of reasons, not the least of which was its commitment to five-star customer service. However, the overall look of the hotel and its amenities are a big selling feature in its service quality. The hotel boast 26 stories, with picturesque curved staircases and a multitude of fireplaces. The rooms feature ivory bed linens, leather-wrapped desks and marble baths.
The hotel also offers proximity to many of the Atlanta attractions, as well as a host of amenities within. There are six options for dining inside the St. Regis Atlanta, including a wine room and patio dining. The hotel also boasts a full-service spa, fitness center and a 40,000 square-foot pool piazza.
The rooms of the St. Regis Atlanta are truly exquisite, with many featuring French doors that lead to outdoor balconies. Tastefully decorated and filled to the brim with plenty of guest extras, this hotel provides a luxurious stay for anyone who books a room here. Five-piece baths are bathed in as much technology as luxury, with an intelligent mirror that boasts an LCD television behind the glass.
Customer Service in the Hotel Industry
The St. Regis Atlanta is one of the pricier hotels in the upscale Buckhead neighborhood, which means it better deliver an amazing stay if it wants to keep up on the value scale. The price range, from around $450 to nearly $800 means guests have high expectations in terms of accommodations, amenities and service. When done right, these hotels serve as an example of what five-star service looks like to other hotel chains in the area.
Based on the input from Conde Nast travelers, the St. Regis Atlanta is doing it right. The hotel also strives to improve its customer experience. In 2012, the hotel earned a Conde Nast rating of 90.6, exceeding in areas like guest rooms and service. In 2013, the hotel brought its score up by nearly nine points, to become the top hotel for business travelers in the United States.