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Special UPS delivery to funeral home, deceased driver

One of the goals leader has in developing a workplace culture is to achieve full engagement of all team members to a shared vision of success. The bar was raised an employee engagement when Jeff Hornagold died.

UPS delivers in the snow-slide0
Photo by Spencer Platt/Getty Images
UPS honors driver's last request.
UPS honors driver's last request.
Photo by Scott Olson/Getty Images

Hornagold drove for UPS for 20 years and loved it so much his wife, Judy, often referred to him as “the happiest UPS man alive.”

Being diagnosed with lung cancer this UPS driver had time to give a lot of thought to his funeral. One of his dying wishes showed his dedication to his employer.

Hornagold requested that his body be delivered to the funeral home by UPS as “Special Delivery”.

Special arrangements were made and family and friends gathered at the funeral home when a shiny brown delivery truck pulled up and what would be the last delivery in which Hornagold would be involved.

There is no doubt Hornagold was a huge asset to UPS. Gallup polling has shown that dedicated employees are so engaged in their job they consistently and decisively outperform non-engaged employees. An engaged employee contributes more, stays better focused, and takes an active ownership in achieving the mission and vision of his or her department and company.

Would not you love to create the kind of dedication demonstrated by Hornagold?

© Max Impact, used with permission.

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